Operations Manager
Hours: 37.5 hours per week
Salary: £45,000–£50,000 per annum, depending on experience
Reports to: Lee Davies, Chief Operating Officer
About the role
Workforce Wellbeing is a physician-led occupational health provider supporting organisations across the UK and Ireland. As we continue to grow, we’re looking for an Operations Manager to manage our Operations Administration Team and help coordinate the day-to-day delivery of our services.
This is a hands-on role combining team management, client contact, clinical rota and capacity planning, and oversight of service performance. You’ll work closely with colleagues across the business to provide clients with a responsive, reliable service. You’ll also review processes and support agreed improvements, including making effective use of Microsoft 365 and other appropriate technology.
What you’ll do
- Manage and support the Operations Administration Team, setting clear priorities and responsibilities.
- Oversee day-to-day operational activity, workloads and service pressures, supporting the team when needed.
- Monitor service performance, including appointment availability, response times and report turnaround, and follow up issues promptly.
- Coordinate clinical rotas and capacity to match client demand, including when plans change at short notice.
- Act as a key operational contact for clients, taking queries through to resolution.
- Make sure client-specific requirements are understood by the administration and clinical teams.
- Prepare performance updates for client reviews and internal meetings.
- Review operational processes and support agreed improvements through to implementation.
- Use Microsoft 365 and other appropriate technology to streamline routine tasks and reduce unnecessary manual work.
- Identify operational risks and raise them with the appropriate colleague.
What you’ll bring
- Experience managing a team, ideally of around 3–10 people.
- Experience in operations, service delivery or administrative management.
- Experience improving processes and supporting teams through change.
- Confidence using Microsoft 365 and a willingness to learn new systems and technology.
- Strong organisational, communication and prioritisation skills.
- A calm, practical approach to problem-solving and the ability to follow actions through.
- Experience handling confidential information and working within clear procedures. Experience in a regulated environment would be valuable.
Experience in occupational health isn’t essential. Experience from healthcare, legal services, insurance or another regulated setting could transfer well, and we’ll support you to learn the occupational health side of the role.
What we offer
- Private health insurance
- Life assurance
- Employee Assistance Programme
These benefits are available following successful completion of a six-month probation period.
How to apply
To apply or arrange an informal conversation, please email your CV to Lee Davies at lee@wforcewellbeing.com or Dr Massoud Mansouri at massoud@wforcewellbeing.com.
